FuelClinic Customer Support via “Get Satisfaction”

November 22, 2009 · Filed Under FuelClinic, FuelClinic.com

FuelClinic has been growing quite quickly, and so have the customer support needs that come in each day to our “feedback” customer support address. The level of communications are outpacing my ability to reply to each one individually.

To help alleviate this bottleneck (me), I created an account at Get Satisfaction for FuelClinic, and will update the FuelClinic site to encourage users with problems or questions to look for an answer at our Get Satisfaction page first. Sometimes your question may have already been answered there, but if your question is not yet posted, it’s easy to add your question or problem to the proper area there.

I’m hoping that this move to this customer support system will allow me to help you (our users w/ questions) more quickly, in an organized manner, and in a way that other product-experts help support the new users or users with common problems. It’s certainly a substantial improvement to the current feedback e-mail system.

As always, please let me know in the comments what you think of this idea.